01-30-2022, 02:54 PM
(01-30-2022, 12:26 PM)Lee Wrote:(01-30-2022, 10:23 AM)ESquared Wrote: Ah, wasn't aware of the rest of the story where Debbie's award is concerned - good for her, 300K two years ago!
As to BMW's "responsiveness," I'm getting a taste of that myself. I'm thinking about their So Carolina Rider Instruction courses, specifically 2-day On-Road (Group) vs. 1-Day On-Road (private), and have a few questions about the latter. Can't get a call back to even discuss it...
Seems like when a company gets this big, they're just not geared for much one-on-one interaction time with individual consumers (either culturally or logistically), as evidenced by RS #1 and this Rider School Q&A.
I was wondering if a lot of employees are working from home now and the company doesn't have a organized setup for this.
It's hard to say. There's an online inquiry form you can fill out about the private lessons, but the link doesn't work, it just spins and spins after you hit "Submit." Typed all my queries out 3 times on 2 different computers to no avail.
On my two phone calls this week, I was promised by a very nice customer service rep that someone would reach out to me within "24 to 72 hours." Maybe they're home nursing Covid symptoms (hope not!).
Cooling my jets...
KC Area