BMW enhances customer satisfaction with their new driveshaft maintenance strategy

[Grumpy Goat]

Yes, to my mind, if a brand is touting itself as a premium brand and charging premium bucks for the bikes *and* for the after-sales service, then at least they should give premium service to its loyal customers, and with this debacle that is clearly not the case. I don't mind paying good money for a great product and good service. If you are paying big bucks for bikes with issues *and* crappy service then who's the fool?

I am not turned off BMW ... yet ... but they need to up their game, and it is only when the consumers know that they are pissed that they might change strategy. For me it is the bikes and the BMW MOA (here in the US) that keep me in the brand. However, their prices are starting to give me pause.