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BMW enhances customer satisfaction with their new driveshaft maintenance strategy
#16
I took my 2024 R1250RS with 11,020 miles on it to the dealer today for the free 12,000 mile driveshaft check and spline lube. My driveshaft failed the vibration test and was replaced. A friend in Hendersonville took her 2023 R1250RS with 12,000 miles on it yesterday. Hers also failed and was replaced. Two out of two is not good!
I asked the service manager how they test. He said BMW sent them a big device. I'm not sure I got it exactly, but he said something like "we remove the rear wheel and attach a weight, then we run it [not sure if the machine or the bike], we transmit the results to BMW electronically, who then send back a green check (good) or a red X (bad)".
Mine got the red X so they replaced the driveshaft. The whole process took about 2 hours.
I did not think to ask if it was vibrating because of bad U joints, because the shaft itself is out of balance, or something else. Someone else please ask this when it happens to you.
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RE: BMW enhances customer satisfaction with their new driveshaft maintenance strategy - by mspratz - 12-13-2024, 04:42 PM

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