My BMW Navigator VI is possessed

[Grumpy Goat]

Garmin's customer service appears to be great.

Garmin's ability to fix the issue with the Nav VI however does not reflect positively on their engineering capabilities. If I am not mistaken this problem has been around for months.

I have both a Nav V and Nav VI and have to carry both given the Nav VIs history.

I regret ever buying the Nav VI.

From what I have heard, if your eyesight is good then the Nav V is the one to get / keep, since aside from the screen brightness, the Nav Vi has been a failure - pure and simple. At that price it should be better, and these band-aid fixes they keep offering (good as Garmin Customer Support is) does nothing to fix the problem. Clearly whoever is supplying their screens does not spend enough time actually product testing or their QA is non-existent.

I suspect with the advent of the TFT screens on the bikes, there will be no more BMW Navigators and that the Nav VI is the last one. Consequently I don't expect there to be any real fixes ... just exchanges until they get tired of doing this. I also suspect that the replacements may be refurbished units as opposed to new with a new design screen.