03-23-2022, 03:13 PM
Just got off the phone with Garmin and have my 4th or 5th replacement on the way. Updating my Nav V and Nav VI units today after loading the updated Garmin Express. Nav V updated fine. MacBook Pro would not recognize the Nav VI so that was the initial issue. When trying to sort out why it starting ghosting sitting at my desk.
Garmin rep said they would replace due to the ghosting issue as I expected. Rep told me they send out reconditioned units to replace any with this issue. Except he said they are 2 months behind having enough inventory. He told me without me asking he would request a brand new one be sent to me so I did not have to wait. He was aware I had a Nav V.
I got an immediate confirmation with a unit number of the new unit and shipment tomorrow. i'll return mine for full credit when the new one arrives.
Garmin rep said they would replace due to the ghosting issue as I expected. Rep told me they send out reconditioned units to replace any with this issue. Except he said they are 2 months behind having enough inventory. He told me without me asking he would request a brand new one be sent to me so I did not have to wait. He was aware I had a Nav V.
I got an immediate confirmation with a unit number of the new unit and shipment tomorrow. i'll return mine for full credit when the new one arrives.
Darrell
2016 R1200RS
2022 R1250RT
2016 R1200RS
2022 R1250RT